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It slipped my mind to write a post here to update you all on the server issues many players have been facing over the last few days. Sorry about that. These issues are hopefully resolved now. Please see a copy of the updates I posted to Discord below:
Original:
Link to Discord MessageHello all, we are aware that the server has been suffering from some instability in the form of increased latency and packet loss over the last few days.
I have done a reboot of the Core3 (SWG) server which unfortunately has not alleviated our issues. I have contacted Dirge to get him to coordinate a full reboot of our host machine and to investigate the issue with our hosting provider, OVH, if necessary.
Please bear with me, and know that I am aware of the issue and working to get it resolved for you. As always, thanks for your patience and understanding.
Latest Update:
Link to Discord MessageHiya everyone, Dirge and I have completed a full reboot of our host machine to give the hardware a well-deserved refresh after an impressive uptime run on our main server. We’re hopeful this will help resolve the performance issues many players have been experiencing recently.
As of this moment all systems should be back online. If you notice any packet loss or increased latency/ping, please report it via #create-a-ticket - don’t assume someone else has already done so.
We really appreciate your patience while we worked through this. Hopefully this marks the end of the recent bumps, but rest assured we’ll continue to investigate and work with our hosting provider if further issues arise.
P.S. the automated server restart will still occur at the regularly scheduled time on Monday.
